Terms of Service

You are responsible for what happens under your account: keeping credentials secure, managing who has administrator rights, configuring policies and approvals sensibly, and making sure your Users follow these terms. Actions taken by an administrator are attributed to you.

You must not, and must not permit anyone to:

We may suspend an account, a User or a specific integration without notice where there is a credible security risk, a legal requirement, or use that threatens the Platform for other customers. We will tell you why as soon as we reasonably can, and restore access once the cause is resolved.

Customer Data stays yours. We claim no ownership of it. You grant us only the licence we need to host, process and transmit it in order to run the Platform for you, including passing content to the AI Providers and connected systems you have configured. We do not use Customer Data to train models, and we do not use it for any purpose other than providing and securing the service.

You connect your own AI Provider accounts and contract directly with those providers. Their terms, their prices and their data handling apply to what they receive. We enforce the policies you set before content leaves your network, but we cannot alter what a provider does under its own agreement with you. Where you host models yourself, nothing leaves your infrastructure at all.

Where we process personal data on your behalf, we act as processor and you as controller. Our data processing terms govern that relationship, are available on request, and form part of this agreement once signed. Our sub-processor list is available on request and we notify you before a new sub-processor takes effect.

You are responsible for the lawfulness of the Customer Data you introduce, for informing your own people about how the Platform is used, and for any works council or employee representative consultation your jurisdiction requires.

Trials run for 14 days, require no payment card, and place no limit on how many colleagues you invite. When a trial ends, the workspace is paused rather than deleted: your data remains available for 30 days so you can subscribe, export it, or walk away. Nothing charges automatically at the end of a trial.

Paid plans are charged per Active User per month, plus metered Application Requests above the allowance included in your plan. Allowances are pooled across your whole organisation, never allocated per seat, and we do not charge per connected application or integration. Prices are set out on our pricing page or in your Order Form.

Fees for model inference are not ours to charge — you pay your AI Providers directly, at their prices. We add no markup to model costs.

We may change prices with at least 60 days’ written notice, effective from your next renewal. If you do not accept a price change, you may terminate at the end of the current term without penalty.

We aim to keep the Platform available continuously, and Enterprise plans may include a specific availability commitment and service credits in the Order Form. Self-service plans are provided without an availability guarantee.

Planned maintenance is announced in advance where it is likely to be noticeable. Emergency maintenance may happen without notice when security or stability requires it.

Support scope depends on your plan, from community support up to a named contact on Enterprise. Support covers the Platform: it does not cover an AI Provider’s own outage, nor the systems you connect.

We improve the Platform continuously and may add, change or retire features. We will not materially reduce the core functionality of a paid plan during its term without giving you at least 60 days’ notice and the option to terminate for the unused remainder.

The Platform is built so that a person can review and approve what an automation is about to do. You configure where those approval gates sit. You remain responsible for the decisions your organisation makes with AI output, and for putting a human in the loop wherever your obligations, your risk appetite or applicable law require it — including where the EU AI Act applies to your deployment.

AI output can be wrong, incomplete or unsuitable. Do not treat it as legal, financial, medical or professional advice, and do not deploy it in a context where an unreviewed error would cause harm. We provide the controls; we do not verify the substance of what a model produces.

Each of us will keep the other’s confidential information confidential, use it only for the purpose of this agreement, and protect it with at least the care we apply to our own. This does not apply to information that is public through no breach, independently developed, or required to be disclosed by law — in which case we tell you first, where we are permitted to.

We maintain technical and organisational security measures appropriate to the service, described on our security page, and our information security management system is certified to ISO 27001. We notify you without undue delay of a security incident affecting your Customer Data, with the facts as we know them and what we are doing about it.

We own the Platform, including all software, interfaces, documentation and improvements, and nothing here transfers that to you. You receive a non-exclusive, non-transferable right to use the Platform during your subscription, for your own business purposes.

If you send us feedback or suggestions, we may use them to improve the Platform without owing you anything. That does not give us any right to your Customer Data.

We warrant that we will provide the Platform with reasonable skill and care, in accordance with its documentation, and that we have the right to grant the rights in this agreement.

Beyond that, and to the extent the law allows, the Platform is provided as it is. We do not warrant that it will be uninterrupted or error free, that AI output will be accurate or fit for a particular purpose, or that the Platform will make your organisation compliant with any specific regulation. Compliance depends on how you configure and operate it.

Neither of us excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and to the maximum extent permitted by law:

We are not liable for the acts, outages, pricing or data handling of an AI Provider or of a system you choose to connect.

For 30 days after termination we keep your Customer Data available for export. After that we delete it, including from backups within our normal backup cycle, unless the law requires us to keep it. You can ask for deletion sooner and we will confirm when it is done.

This agreement is governed by the law of the Czech Republic, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

We would rather solve a problem than litigate one: raise it with us and we will try to resolve it in good faith within 30 days. If that fails, the courts of the Czech Republic have exclusive jurisdiction, with the court competent for the seat of Forscope a.s. as the court of first instance.

We may update these terms to reflect changes in the Platform, our practices or the law. For a material change affecting a paid plan we give at least 60 days’ notice by email and on this page; if you do not accept it, you may terminate at the end of your current term without penalty. Continued use after the notice period means you accept the new version. The date at the top of this page always shows the current version, and previous versions are available on request.